Role:
UX / UI Designer
Web App Design
Team:
UX/UI Designer
Program Lead
Program Architect
Solution Owner
Tools:
Figma
Baymard
Duration:
30 Weeks (1 / 9 Epics)
Sedgwick WorkforceOne
Senior Product Designer 2023 - 2025
Redesigning Sedgwick’s internal claims platform to boost efficiency at scale ⚙️📈
WorkforceOne (WF1) is Sedgwick’s largest internal platform overhaul, replacing two outdated systems to streamline how 8,000+ claims examiners manage tasks, schedules, and communication.
As Senior Product Designer, I led UX and UI design across key workflows—partnering with stakeholders to create a modern, scalable solution. The initial rollout doubled productivity for 1,000 users, cut onboarding time in half, and set the stage for $60M+ in projected business value.
*This overview summarizes a complex workflow—please reach out to aaronyasko@gmail.com for more details.
2x
Productivity Increase
50%
Time Reduction
1000+
Active Users
$60M+
Projected Value
Context
Overview
Sedgwick, one of the world’s largest claims management firms, launched WorkforceOne (WF1) to unify two legacy systems into a modern platform that streamlines how claims examiners manage daily tasks. The goal was to reduce inefficiencies, accelerate decision-making, and improve onboarding—ultimately transforming examiner productivity and the overall claims process.
This large-scale initiative had direct business implications, aiming to double productivity, reduce manual effort, and pave the way for future digital enhancements with over $60M in projected value.
My Role
As a Senior Product Designer, I worked side-by-side with the client team and Inspire11 colleagues to shape both the UX and UI of the platform. I contributed to early wireframes, component design, pattern libraries, and polished high-fidelity screens—supporting the build of a unified system that streamlined scheduling, task management, documentation, and communication flows.
I collaborated daily with product owners, developers, and other designers to ensure our visual direction aligned with user needs and technical feasibility. I also helped lead UX efforts for specific epics like the Work Schedule tool and Communication Hub, which consolidated complex scheduling logic and communication workflows into intuitive, modern interfaces.
Timeline
Over the course of the year, I contributed to multiple phases of the project:
Q1–Q2: Joined project midstream; quickly onboarded and contributed to wireframing and component consolidation across epics.
Q3: Took on more ownership in UX direction and client interaction; worked on Work Schedule, Communication Hub, and dashboard enhancements.
Q4: Finalized high-fidelity designs, assisted in handoff, and supported feature testing with stakeholders. Also began laying foundations for future-state designs.
Project Brief
The legacy tools used by Sedgwick examiners were clunky, redundant, and difficult to scale. The WF1 platform aimed to unify these systems, create a centralized workflow experience, and introduce a modern UX layer that increased visibility, task clarity, and overall efficiency.
⚡️ The Challenge:
Designing a scalable, modular platform that worked across dozens of roles, accommodated complex case workflows, and felt modern and easy to use—despite operating in a highly regulated, high-volume environment.
Design
I worked on several core experiences, including:
Work Schedule
A dynamic scheduling tool supporting four different schedule types and a robust pattern builder. We balanced simplicity with depth, allowing examiners and managers to handle everything from time off to flexible schedules in one unified view.
Communication Hub
Redesigned correspondence flows into a centralized location for secure message tracking, filtering, and quick response—making it easier to manage communications across claims and parties.Visual System
Created reusable components and patterns using Figma’s auto-layout and variants, allowing the development team to scale faster and keep design consistent. Worked closely with Chad Sparks to build out the component library used across the platform.
Takeaways
🧠 Designing for complexity is about clarity
Working on WF1 sharpened my ability to distill complicated workflows into digestible, intuitive designs—especially when working with multiple user types and competing business needs.
📣 Client collaboration is a design skill
By actively participating in working sessions and aligning with business stakeholders, I helped the team build trust and speed up decision-making cycles.
🧰 Design systems = velocity
Investing in a shared component library early helped maintain consistency and reduce rework across future WF1 enhancements.
“OMG, I am so in LOVE! This is so much better—I love that we can see everything we need in one place now!”
“No more flipping back and forth! We can enter and update schedules seamlessly across claims, and having the claim number (not just the ASC ID) is a game changer.”
“The detail, layout, and streamlined experience are amazing! Plus, being able to save column preferences—users are obsessed!”